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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment Method & Layaway Options
- Coupon Codes
- Shipping & Delivery
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Orders are carefully filled, packed and ship within 24~48 hours of your order placement, Monday - Friday via the U.S. Postal Service or UPS. Standard delivery normally takes 3-7 business days depending on your shipping destination. Shipping and handling charges include order processing, packaging, handling and shipping.
- Standard Delivery (continental USA only)
Standard delivery is 3-7 business days and is a flat rate of $5.00 for shipping and handling. Faster delivery is available through UPS at published rates. Use the quote area in the shopping cart for your specific order and destination. If your merchandise total is over $300 we will waive the shipping and handling costs. UPS cannot deliver to a P.O. Box so please be sure to enter a physical address.- International Orders
For shipments outside the continental USA, please email our Customer Care Center at CustomerCare@SunshineCreativeEnt.com. Customers are responsible for international duties, taxes, and refused shipping charges. - Holiday Schedules
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Please add one day to shipping time frames during Holidays as most carriers are closed. Due to shipping volumes during major Holiday seasons, carriers cannot always guarantee on time delivery. We will do everything possible to see that your purchase ships and delivers as quickly and safely as possible.
- Privacy & Security
- Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information. For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name (where possible), but not the e-mail address. We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number and payment information (e.g., credit card number and billing address) provided for while creating or updating an account and at checkout, are all kept confidential and maintained in private files on our secure web server and on our secure internal systems. We do not make email addresses available to other organizations for commercial purposes. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart and record past activity at a site in order to provide better service when visitors return to our site. The information we collect is used to improve the content of our Web pages, used to notify consumers about updates to our Web site, or used by us to contact consumers for marketing purposes. We do not partner with or have special relationships with any ad server companies. As a result of completing a transaction on our site, you will be subscribed to marketing emails, unless you have previously opted out of marketing emails. If you do not want to receive e-mail from us in the future, or to modify or change your personal information, click on the "My Account" link located on the top right of each page. All changes to your account can be made there. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address or writing to us at the above address. Please provide us with your exact name and address. We never make your name and postal address available to any third party.
- Returns & Replacements
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If for any reason, you do not feel that your purchase has lived up to your expectations simply return it for an exchange or a refund. Simply return the item within 15 days of the original purchase for an exchange or refund. Custom, customized or specially sized items are not eligible for exchange or refund.
- Please indicate your reason for returning the item(s) on the Business Card you received with your purchase. Package the item(s) and the card securely with their original packaging. Be sure to address your return to: Sunshine Creative Enterprises LLC, Returns Department, PO Box 805, Rimrock, AZ 86335 USA. Drop your package in the U.S Mail at home, at work or at your local post office. The purchase price of the merchandise will be credited back to your original method of payment. In the case of an exchange, a new charge will be issued to your account for the replacement. If you live outside of the USA, have an APO/FPO address, send the package to: Sunshine Creative Enterprises LLC, Returns Department, PO Box 805, Rimrock, AZ 86335 USA. We recommend you use a form of traceable delivery and insure your package for your protection. Please do not send the package C.O.D., as we do not accept returns shipped C.O.D. Credit card refunds will be reflected on your billing statement within 1 billing cycle.
- Payment Method & Layaway Options
- We accept the following methods of payment: Paypal, Visa, MasterCard, and Discover cards. Items are charged to your credit card when they ship. If an item is on backorder, you will not be charged until the backordered item ships. Sunshine Jewels is pleased to offer an Interest and Prepayment Penalty Free Layaway. All of our items are one-of-a-kind so please feel free to use our layaway plan to purchase these special items before they sell out and to lock in the current price for up to six months!
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Option one (1) is offered for orders of $100 or more. For orders of $300 or more we are happy to offer you both options one (1) and two (2):
- 1) The three month payment plan, or 2) The six month payment plan.
- To place your order with the layaway option, simply check out using the credit card payment option (sorry, Paypal is not available for layaways) and then use the contact page http://www.sunshinejewels.com/contacts/ to send your request. Simply put your full name, email address, order number and plan selection (three or six month) in the form fields and comment section. It is important that we receive the contact form information immediately following you order placement so your card is not charged until the plan is set up for you. On set up, your order total will be divided into equal monthly payments, to be billed automatically on the same day each month. If you have a special request for the billing date each month, please indicate that in the comments section of contact form. Otherwise, your payments will be processed on the same day of the month as the day the order is placed. When your final payment is made, your purchase will be shipped within 24 hours (holidays and some weekends excluded) and you will be notified via email.
- We realize that in life things happen. Please let us know if you have a special circumstance in which a payment cannot be made, we would be happy to delay the payment for up to one month, but your delayed payment must be made up the next month. If you are unable to meet the payment policy or you decide to cancel your layaway purchase, your order is subject to the following cancellation penalties.
- For 3 month layaway payment plans, the cancellation fee is 10% of the original order total. For 6 month layaway payment plans, the cancellation fee is 20% of the original order total.
- If you wish to pay more than the minimum payment, make an extra payment, or pay the balance early, you can do that by email to customercare@SunshineJewels.com, or by calling us at 928-592-0331. There are no fees, penalties or extra charges for paying your layaway off early.
- Regarding Layaway Returns: Our regular return policy applies to layaway items. Your 100% Satisfaction is Guaranteed! See answer #3 above.
- Legal Disclaimer: After your initial (first) payment, an automated email will be sent to the email address specified in your order each time your credit card is billed or if the charge is rejected. It is your responsibility to make sure that you are able to receive emails from us and to update your email address with us if it changes. If you cannot or are not receiving your monthly emails, you must notify us so that we can contact you with any problems in billing your credit card.
- 1) The three month payment plan, or 2) The six month payment plan.
- Coupon Codes
- Coupon codes can be entered on the first screen of your Cart. My Cart link is located at the top right corner of the page under the My Account link.